Returns & Exchanges
At Kiwano Concept, we want you to love every piece you choose for your home. If you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges on all eligible home decor and furniture items.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all protective materials are included to prevent damage during transit.
Attach Shipping Label
Download and print your prepaid return shipping label from the portal and securely affix it to the outside of your parcel.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing