Frequently Asked Questions
Everything you need to know about bringing Kiwano Concept into your home.
What is the typical delivery timeframe for furniture items?
Standard shipping usually takes 7-14 business days. For larger furniture pieces requiring white-glove delivery, please allow up to 21 business days for transit and scheduling.
Do you offer international shipping?
Currently, Kiwano Concept ships to the continental United States, Canada, and select European countries. Shipping rates and duties are calculated at checkout based on your location.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your materials sustainably sourced?
Yes, we prioritize eco-conscious manufacturing. Our wood is FSC-certified, and we use OEKO-TEX certified textiles to ensure our products are safe for your home and the environment.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm or Klarna.